Privacy Policy
Effective Date: August 14, 2026 Last Updated: August 14, 2026
Chambersburg Hearing Center ("we," "us," or "our") operates the website chambersburghearing.com (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, and the choices available to you.
This policy applies only to information collected through this website. It does not govern information collected in our office during appointments, which is handled separately under our Notice of Privacy Practices.
Information We Collect
Information You Provide Directly
When you submit our contact form, request an appointment, or sign up for our newsletter, we may collect:
- Your first and last name
- Email address
- Telephone number
- Any information you choose to include in a message or comment field
Please do not submit detailed medical information through this website. Our contact form is not a secure or encrypted channel for protected health information. If you need to discuss symptoms, test results, treatment, or any other health matter, please call our office at (717) 504-8459 or speak with us in person.
Information Collected Automatically
When you visit the Site, certain information is collected automatically, including:
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages viewed, time spent on pages, and referring website
- Date and time of your visit
Cookies and Similar Technologies
We use cookies and similar tracking technologies to operate the Site and understand how it is used. Cookies are small text files placed on your device.
We use the following categories:
- Strictly necessary cookies — required for the Site to function. These cannot be disabled.
- Analytics cookies — help us understand which pages are visited and how visitors navigate the Site.
- Functional cookies — remember preferences such as your cookie consent choice.
You can manage your cookie preferences through the consent banner presented when you first visit the Site. You may also configure your browser to refuse cookies, though some features of the Site may not function properly as a result.
Third-Party Services
We use the following third-party services, each of which may collect information subject to its own privacy policy:
- Google Analytics — website traffic and usage measurement
- Google Tag Manager — management of analytics and marketing tags
- Google Maps — embedded maps showing our office location
- WPForms — processing of contact form submissions
We do not control how these providers use information they collect. We encourage you to review their respective privacy policies.
How We Use Your Information
We use information collected through the Site to:
- Respond to your inquiries and appointment requests
- Contact you regarding your request or our services
- Send newsletters or updates, where you have signed up to receive them
- Operate, maintain, and improve the Site
- Understand how visitors use the Site so we can improve it
- Comply with applicable legal obligations
Health Information
Chambersburg Hearing Center provides hearing healthcare services. Information you provide during appointments, testing, and treatment is protected health information governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable Pennsylvania law. That information is addressed in our Notice of Privacy Practices, which is available at our office upon request.
This Privacy Policy governs the website only. Information submitted through the Site's contact form is not transmitted through a HIPAA-compliant channel and should not include protected health information.
How We Share Information
We do not sell your personal information.
We may share information in the following limited circumstances:
- Service providers — with vendors who perform services on our behalf, such as website hosting, form processing, and analytics, and only to the extent necessary to perform those services
- Legal requirements — where required by law, subpoena, court order, or other legal process
- Protection of rights — where necessary to protect our rights, safety, or property, or that of others
- Business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy
Data Retention
We retain information submitted through the Site for as long as necessary to respond to your inquiry and for our ordinary business and recordkeeping purposes, unless a longer retention period is required by law.
Security
We take reasonable measures to protect information transmitted through the Site, including the use of SSL encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Any information you transmit is at your own risk.
Your Choices and Rights
You may:
- Opt out of newsletter emails by using the unsubscribe link in any message we send
- Request that we correct or delete information you have submitted through the Site, by contacting us using the details below
- Adjust your cookie preferences through the consent banner or your browser settings
Depending on your state of residence, you may have additional rights regarding your personal information, including the right to know what information we collect and the right to request its deletion. To exercise any such right, contact us using the details below. We will respond as required by applicable law.
Children's Privacy
The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
We do provide hearing care to pediatric patients. Where a parent or guardian submits information on behalf of a minor, that submission is treated as having been made by the parent or guardian.
Do Not Track
Some browsers offer a "Do Not Track" setting. There is currently no industry standard for responding to these signals, and the Site does not respond to them at this time.
Links to Other Websites
The Site contains links to third-party websites, including hearing aid manufacturers such as Oticon, Signia, and Starkey. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any site you visit.
Accessibility
We are committed to making the Site accessible to all visitors, including those using assistive technology. If you encounter difficulty accessing any part of the Site, please contact us and we will work to provide the information you need in an alternative format.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Material changes will be indicated more prominently. Your continued use of the Site after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Chambersburg Hearing Center 183 S Coldbrook Avenue Chambersburg, PA 17201
Phone: (717) 504-8459 Email: hear@chambersburghearing.com